News

Publication of a paper presented at the 3rd Global Innovation and Knowledge Academy

April 30, 2015
In April 2015, Elsevier published the research article “Complaints Management in the Banking Industry,” co-authored by Nicolás Gambetta, CPA, academic coordinator of the graduate programs in Accounting and Taxation at the School of Business and Social Sciences.

The paper was presented at the 3rd Global Innovation and Knowledge Academy (GIKA 2014) conference, held from July 7 to 9, 2014, in Valencia (Spain), organized by the University of Valencia and the Catholic University of Valencia.

The work was carried out in collaboration with:

- Dr. Ana Zorio Grima, Professor of Financial Economics and Accounting at the University of Valencia.
- Dr. María Antonia García Benau, Chair of Financial Economics and Accounting at the University of Valencia.

At GIKA 2014, participants analyzed the challenges related to current issues in innovation and knowledge.