Paper published in the proceedings of the 2014 Latin American Computing Conference

The article "Knowledge Management Steps, Tools, Techniques, and Influencing Factors in SMEs: A Systematic Literature Review," authored by Dr. Helena Garbarino, academic coordinator of the Bachelor’s Degree in Systems, and Sebastián Ayala, lecturer in Fundamentals of Information Systems, IT-Based Service Management, and Models and Simulation at the School of Engineering, was published in September 2014 in the proceedings of the Latin American Computing Conference (CLEI 2014), edited by the Institute of Electrical and Electronics Engineers (IEEE).