What are your responsibilities and challenges at dLocal?
My role at dLocal is Operations Manager. This involves ensuring that operations in various markets —such as Brazil, Peru, Paraguay, and others—run smoothly and align with the company’s goals.
The challenges are constant and wide-ranging. On the one hand, we have large clients—whom we refer to as merchants—such as Google, Amazon, and Netflix, who require a deep understanding of the market in order to maximize their operations. On the other hand, as the link between the different areas of the company and our local partners, we must focus on both internal and external clients without losing sight of the business.
You work at the first Uruguayan company to be designated a “unicorn” due to its growth. What is it like to work at an organization with those characteristics?
It's incredible. The environment is incredibly dynamic and challenging, and it requires giving it your all every single day. There's one thing about DLocal that I really love, and that's the synergy that develops between the different teams. Each team has different goals depending on their specific area. But at the end of the day, it's teamwork that makes everything run smoothly.
I believe that much of the company's success is closely tied to this incredible synergy. Its greatest asset is, without a doubt, the people who work there.
What is it like to experience growth from the inside?
I think all this growth and attention—both in the media and within the industry—makes us want more. We want to keep working to do things even better than before. We’re always looking forward to seeing what the next challenges will be.
What skills did ORT’s Bachelor’s Degree in Management and Administration give you that have helped you succeed in such a challenging company?
My bachelor's degree gave me many tools, whether in areas like finance or accounting, or for tackling large-scale projects. But above all, what I value most is being able to understand the business as a whole.
This is essential to understanding how each part of this chain affects and influences the others, and how we can add value in a way that allows us to continuously improve the quality of our work.
What are the main lessons you remember?
The memory that stands out most to me—perhaps because it’s the most recent—is the business plan and how to start analyzing the viability of a company almost from scratch. Being able to do this seemed incredible to me, and I think, looking back, it was incredibly enriching, as it helped me tie together all the concepts I’d learned during my studies.
The main lesson I’ve taken away is that the quality of education in Uruguay is very high. Therefore, we can be competitive in any market we set our minds to. Often, as Uruguayans, we end up not trying or taking risks simply out of fear, but I’m sure this is a cultural issue rather than one of ability.
From your perspective as someone working at such a major digital company, what are your thoughts on the launch of ORT’s Bachelor’s Degree in Digital Business?
I would definitely recommend it! From what I've seen in the curriculum, it seems like a very well-rounded program. I don't think it's easy to find graduates with the kind of skills this program aims to develop.
These days, you’re either more technically oriented or more business-oriented, but I think this degree program offers a great opportunity to strike a balance between the two. If we combine technical expertise with a solid understanding of business, both employers and employees stand to benefit.