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Article published in the peer-reviewed Journal of Business Research

May 29, 2015
The article “Complaints Management in the Banking Industry,” co-authored by Nicolás Gambetta, CPA, academic coordinator of the graduate programs in Accounting and Taxation at the School of Business and Social Sciences, was published in May 2015 in the *Journal of Business Research*, a peer-reviewed journal published by Elsevier.

The article was co-authored by:
- Dr. Ana Zorio Grima, Associate Professor of Financial Economics and Accounting at the University of Valencia.
- Dr. María Antonia García Benau, Professor of Financial Economics and Accounting at the University of Valencia.

The paper was presented at the 3rd Global Innovation and Knowledge Academy (GIKA 2014), which took place from July 7 to 9, 2014, in Valencia, Spain. The event was organized by the University of Valencia and the Catholic University of Valencia.

News article related to the presentation of the paper